Privacy Policy GW88 Malaysia

When you register and use the GW88 platform, we collect several categories of personal information necessary to provide you with a secure, efficient, and tailored service. All data collection is carried out transparently and solely for the purposes stated in this Privacy Policy.

Information you provide directly:

• Full name as shown on your official identification document (MyKad, passport)
• Date of birth – to verify that you are at least 18 years old
• Email address and mobile number – for communication and account verification
• Current residential address in Malaysia
• Bank account information – for securely processing deposits and fund withdrawals
• KYC documents such as a copy of MyKad or passport for identity verification purposes
• Optional profile information such as display name and communication settings

Information collected automatically:

• IP address and approximate location data (state/city) for security and compliance purposes
• Device type, operating system, and browser version used
• Gaming activity history and betting records within the gw88 platform
• Login session data including time, duration, and access location
• Cookie and similar tracking technology information (detailed further in Section 5)

Every piece of information we collect has a clearly defined purpose. gw88 does not use your data for any purpose unrelated to platform operations or applicable legal requirements.

We use your gameplay activity data to personalise game recommendations and relevant promotions. You can update your promotional communication preferences at any time through your account settings.

GW88 takes seriously its obligation not to disclose members' personal information without strong justification. In certain situations, sharing data with specific parties is necessary to ensure the platform operates smoothly and securely.

Third parties that may receive your data:

• Payment service providers – payment gateways and partner banks that process your deposit and withdrawal transactions. They receive only the information necessary to complete those transactions.
• Gaming service providers – third-party gaming companies such as slot providers, Live Casino, and sports platforms integrated with gw88. Data shared is limited to the session IDs and balances required.
• Technical service providers – hosting companies, cybersecurity services, and analytics providers that help manage gw88's technical infrastructure. All such providers are bound by strict confidentiality agreements.
• Regulatory authorities and law enforcement – gw88 is required to disclose information when requested by legitimate authorities under applicable law, including investigations into financial crime or money laundering.

GW88 invests seriously in security infrastructure to ensure every member's personal and financial data is always protected. Our security systems are designed to the highest industry standards and continuously updated.

• 256-bit SSL encryption: All communication between your browser and gw88 servers is fully encrypted. No data is transmitted in plain text.
• Secure password storage: Member passwords are never stored in plain text – we use robust cryptographic hashing algorithms with salt.
• Two-factor authentication (2FA): Members are strongly encouraged to enable 2FA via SMS or an authenticator app. Logins from new devices will automatically require additional verification.
• Real-time monitoring: gw88's threat detection system monitors account activity 24/7 and will automatically flag or block any suspicious activity.
• Segregated data storage: Financial data and game data are stored in separate systems with strict access controls, minimising the risk of unintended data exposure.
• Regular security audits: GW88 conducts regular penetration testing and security audits by independent cybersecurity firms to identify and address any vulnerabilities.

While gw88 takes all reasonable steps to protect your data, no system can be guaranteed 100% secure against all cyber threats. We encourage members to also take personal protective measures, such as using strong passwords and not sharing login credentials.

GW88 uses cookies and similar tracking technologies to enhance your experience on the platform, understand how members use our services, and ensure the security of your login sessions.

Types of cookies we use:

• Essential Cookies: Required for the platform to function correctly. This includes login session cookies, security cookies, and verification cookies. These cookies cannot be disabled as they are critical to the security of your account.
• Performance Cookies: Collects information on how you use the platform – pages visited, time spent, and links clicked. This data is used to improve platform design and functionality.
• Functional Cookies: Saves your preferences such as language, display settings, and game preferences so you don't need to reset them every time you log in.
• Analytics Cookies: Helps us understand overall platform usage patterns for continuous improvement. This data is processed in aggregate and does not identify specific individuals.

You can manage cookie settings through your browser preferences. Please note that disabling certain cookies may affect the functionality of the GW88 platform. For the best experience, we recommend allowing essential and functional cookies.

GW88 recognises and respects your rights regarding your personal data. You may exercise any of the rights below by contacting the GW88 customer support team via Live Chat or email.

GW88 only retains your personal data for as long as it is needed for the stated purposes or as required by law. Retention periods vary depending on the type of data and applicable regulatory requirements.

• Active account data: Retained for the duration the account remains active and for 5 years after account closure to fulfil financial record-keeping and audit requirements
• Financial transaction records: Retained for a minimum of 7 years in accordance with Anti-Money Laundering (AML) legal requirements in force in Malaysia
• Gaming session recordings: Retained for 90 days for dispute resolution purposes, then securely deleted
• Customer support communication logs: Retained for 2 years for reference and service quality improvement purposes
• Cookie and analytics data: Generated and processed within the session duration, with aggregated data retained for long-term trend analysis

When the retention period expires or a valid deletion request is approved, GW88 will permanently delete or anonymise your data using methods that ensure it cannot be recovered.

All gw88 servers are located in secure data centres that comply with international security standards. Cross-border data transfers are only carried out when necessary and with appropriate safeguards in place.

If you have any questions, concerns, or wish to exercise your privacy rights, please contact the GW88 Data Protection Officer (DPO) team through the following channels. We are committed to responding to all privacy-related enquiries within 5 business days.